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Design and management of service processes : keeping customers for life /

by Rohit Ramaswamy.
Series: Engineering process improvement series.Publisher: Reading, Massachusetts : Addison-Wesley, c1996Description: 424 p. : ill.; 24 cm.ISBN: 0201633833 .Subject(s): Customer services -- Management | Production planning | Service industries -- Quality control
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Location Call number Status Date due
Open Shelf HF5415.5.R35 1996 (Browse shelf) Available
Open Shelf HF5415.5.R35 1996 (Browse shelf) Available

Includes bibliography and index

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